Is Organizational Commitment to IT Good for Employees? The Role of Industry Dynamism and Concentration

Engelen, Andreas; Rieger, Verena; Wehner, Marius C.; Heidemann, Fabian


Abstract

While research on the consequences of organizational commitment to IT has focused on outcomes of interest to shareholders, such as profitability and firm value, recent research has also considered other stakeholders that might benefit from an increased organizational commitment to IT, especially customers. We extend this line of the literature by investigating the benefits of a firm’s organizational commitment to IT for firms’ employees, a stakeholder group that uses and depends heavily on IT in its daily work. This exploratory study links a firm’s organizational commitment to IT with the nonmonetary employee metrics of job satisfaction and work-life balance and embeds these associations in the industry’s dynamism and concentration. We test our research model with a multi-industry dataset of 523 firms from the S&P 500 (2008-2017 period). Our findings indicate that an organizational commitment to IT may facilitate job satisfaction and work-life balance but only when industry dynamism and industry concentration are low. Additional analyses show that IT commitment’s influence on these outcomes depends on the firm’s commitment to particular IT technologies; for instance, organizational commitments to cloud technology and remote technology are particularly positively associated with work-life balance.

Keywords
Organizational commitment to IT; job satisfaction; work -life balance; information technology; Organizational industry dynamism; industry concentration



Publication type
Research article (journal)

Peer reviewed
Yes

Publication status
Published

Year
2022

Journal
MIS Quarterly

Volume
46

Issue
4

Start page
2387

End page
2404

Language
English

ISSN
0276-7783

DOI