The relationship between sustainability and customer satisfaction in hospitality: An explorative investigation using eWOM as a data source

Gerdt Sven-Olaf, Wagner Elisa, Schewe Gerhard

Schlüsselwörter

Electronic word of mouth (eWOM); Sustainable hospitality; Sustainability measures; Content analysis; Customer reviews; Customer satisfaction

Zitieren als

Gerdt, S.-O., Wagner, E., & Schewe, G. (2019). The relationship between sustainability and customer satisfaction in hospitality: An explorative investigation using eWOM as a data source. Tourism Management, 2019(74), 155–172.

Details

Publikationstyp
Forschungsartikel (Zeitschrift)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2019

Fachzeitschrift
Tourism Management

Band
2019

Ausgabe
74

Erste Seite
155

Letzte Seite
172

Sprache
Englisch

ISSN
0261-5177

DOI
https://doi.org/10.1016/j.tourman.2019.02.010