The relationship between sustainability and customer satisfaction in hospitality: An explorative investigation using eWOM as a data source
Gerdt Sven-Olaf, Wagner Elisa, Schewe Gerhard
Keywords
Electronic word of mouth (eWOM); Sustainable hospitality; Sustainability measures; Content analysis; Customer reviews; Customer satisfaction
Publication type
Research article (journal)
Peer reviewed
Yes
Publication status
Published
Year
2019
Journal
Tourism Management
Volume
2019
Issue
74
Start page
155
End page
172
Language
English
ISSN
0261-5177
DOI