Approach
Know thyself! The process of understanding others begins with an understanding of the self. Why is this so important? First, without thorough investigation of your own internal processes and services you may not realize the extent of your improvement opportunities. Second, without a thorough internal analysis you may be bypassing some important internal benchmarking opportunities. Third because you will be asked by other participants about your acvtivities in the same area. If you are not prepared to respond with assurance you might give the impression that your own organisational performance is not well documented and understood.
Subjects benchmarked: The process of data investigation entails five categories:
- general hospital performance,
- medical, nursing and administrative functions,
- specified directories/specialities with selected processes,
- best practices and
- change management, training and coaching.
Centre point of this benchmarking effort is the comparison of specified performance processes. These are:
- the five most frequent processes,
- the five most expensive processes,
- three processes, that are perceived by the organizations as best in class,
- three processes, that are perceived by the organizations as sub-standard and - about which you would like to receive information from other benchmarking
partners.
Notice
The current phase of the hospital benchmarking project will focus on the following specified medical procedures
- orthopedics/emergency surgery: total hip replacement
- gynecology: hysterectomy
- general surgery: hernia (to be released shortly) struma (to be released
shortly)
- heart surgery: CABG
